Return and Refund Policy

Effective Date: June 10, 2024

At Hannah McIntyre Art, we are committed to providing you with high-quality art pieces and ensuring your satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully.

1. Returns

1.1. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

1.2. Return Period

For non-original items, such as prints, stickers, and other multi-produced products, you have 30 days from the date you received the item to initiate a return. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. For an original item, such as an original canvas painting, a custom commission painting or other one of a kind pieces of work, once the item is shipped to you, there is no returns, unless the item is unmistakably damaged in transit. We are not responsible for damage after the item has delivered. If you want to sell back to us an original, contact us at hannahmcintyreart@gmail.com. There is no guarantee we will purchase the original work back, but if we don't we will try to help provide you with ideas of selling the piece.

1.3. Non-Returnable Items

Certain items are not eligible for return, including:

• Original items
• Gift cards
• Custom or personalized items
• Items marked as final sale

2. Refunds

2.1. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

2.2. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hannahmcintyreart@gmail.com.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at hannahmcintyreart@gmail.com.

4. Return Shipping

4.1. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2. Shipping Carrier

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Hannah McIntyre Art
hannahmcintyreart@gmail.com